Automotive retailers use the Cocoon platform across sales, service and parts.
Taking both deposit or balance payments from customers is a cumbersome process, requiring outbound phone calls, bank transfers and manual reconciliation. Automotive retailers use Cocoon to automate this process and provide a seamless experience for their customers.
For vehicle servicing, most payments are taken by card which are costly to process and open to chargeback risk. Cocoon reduces reliance on cards by providing the customer with the option of an Instant Bank Transfer, reducing payment processing fees and eliminating chargeback risk.
Cocoon allows your dealership to safely take remote payments for parts orders rather than relying on over-the-phone payments. You can simply send the customer a payment link to securely make a payment in their own time and without the need for face-to-face interaction.