Builders Merchants use Cocoon to reduce costs and eliminate chargebacks.
Builders Merchant often take payments from their customers over-the-phone without them visiting the branch. Cocoon creates a better customer experience, by allowing staff to send payment requests to customers via SMS and email. This frees staff up to serve even more customers.
Due to the large numbers of over-the-phone payments, Builders merchants are often subject to fraudulent payments. All payments made through Cocoon's platform are made using "Strong Customer Authentication" which eliminates fraudulent chargeback risk.
A reliance on card-based payment methods is expensive. Builders merchants take advantage of Cocoon's Instant Bank Transfer to reduce their payment processing fees by over 50%.