Payouts Privacy Policy

This Privacy Policy explains how Cocoon Card Limited ("Cocoon", "we", "us") collects, uses, and shares personal data through our platform. We are committed to protecting your privacy and handling your personal data responsibly.

1. Who We Are

Cocoon Card Limited is a UK-based technology provider. We operate a platform that enables businesses (our clients) to make payments to individuals. We are not a regulated payment provider. Payments are processed by our partner, Sentenial Limited, trading as Nuapay, who are authorised by the UK's Financial Conduct Authority (FCA) under The Payment Services Regulation 2017 (PSR 2017) with Firm Reference Number (FRN) 624067.

2. What Personal Data We Collect

When you use our platform, we collect and process the following personal data:

Full name
Phone number and / or email address
Bank account details (shared with Nuapay for payment processing)
Government-issued ID (e.g. passport, driving licence)

3. Why We Collect This Data

We collect and use your data to:

Enable our clients to verify your identity for fraud prevention and anti-money laundering (AML) checks
Facilitate payments through our payment partner, Nuapay
Communicate with you about the status of your payment

We do not use your data for advertising or marketing purposes.

4. Who Handles Your Data

Cocoon: Collects your data on behalf of the business making a payment to you.
Nuapay: Processes your bank details to execute the payment. Nuapay is a regulated payment provider and acts as a data controller for payment-related data. View Nuapay’s Privacy Policy.
Our Clients (the businesses paying you): Use your ID to meet their own fraud and AML obligations. Cocoon does not use your ID for any purpose.

We do not sell or share your data for marketing purposes.

5. How We Store and Protect Your Data

Your data is stored securely within the UK or the European Economic Area (EEA). We use encryption, access controls, and other safeguards to protect your information.

6. How Long We Keep Your Data

We retain your data only for as long as necessary to:

Deliver our services
Comply with legal or contractual obligations (up to 5 years)
Support dispute resolution or fraud investigations

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate information
Request deletion of your data (subject to legal limits)
Object to or restrict certain processing
Request your data be transferred to another service

To exercise your rights, contact us at admin@cocoonpayments.com.

8. Contact Us

For questions about this policy or your data, contact:

Cocoon Card Limited
Email: admin@cocoonpayments.com

9. Cookies

Our website uses strictly necessary cookies to enable basic functionality, such as secure logins and session management. These cookies do not collect personal data and cannot be disabled.

We do not use tracking, advertising, or analytics cookies.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to use our platform.

10. Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page.